Website Terms of Use

Effective date: July, 2026
Last updated: 28 July 2026

1. About these Terms

These Website Terms of Use apply to your access to and use of the website located at avidarv.com.au, including its pages, content, features, enquiry forms and related online services (Website).

The Website is operated by Avida Recreational Vehicles Pty Ltd (ABN 37 101 183 290) of 32 David Road, Emu Plains NSW 2750 (Avida, we, us or our).

By accessing or using the Website, you agree to these Terms. If you do not agree, you should not use the Website.

These Terms govern use of the Avida corporate and product-information Website. Purchases made through another Avida website, an online store or an authorised Avida dealer may be subject to separate terms and conditions.

2. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Website, our business practices or applicable laws.

The current version will be published on the Website and will show its effective date.

Changes will apply from the date stated in the updated Terms. They will not retrospectively alter a completed transaction or existing contractual right unless permitted by law and agreed where required.

3. Information provided on the Website

The Website provides general information about Avida, its motorhomes, campervans, products, services, dealers, promotions and customer-support programs.

We take reasonable care to ensure that Website information is accurate and current. However:

• information may change without notice;
• products, specifications and features may vary between models, model years and individual vehicles;
• products displayed may include optional equipment or accessories;
• colours and finishes may appear differently on different screens;
• photographs, illustrations, videos, floorplans and renderings may be indicative only;
• dimensions, weights, capacities and performance figures may be approximate;
• availability may vary by location and dealer; and
• typographical or technical errors may occasionally occur.

You should confirm all information that is important to your purchasing decision with an authorised Avida dealer before placing an order or entering into a purchase contract.

Nothing on the Website is intended to be a binding quotation, contractual offer or guarantee of availability unless expressly stated otherwise.

4. Product specifications and model changes

Avida may update or change vehicle designs, specifications, equipment, colours, materials, inclusions and available options as part of ongoing product development.

A change may occur after Website material, brochures, photographs or videos have been prepared.

Where a product is sold to you, the specifications, inclusions and options forming part of your purchase will be those recorded in your contract with the supplying authorised Avida dealer, subject to your rights under applicable law.

Avida will not use this clause to avoid responsibility for a representation that is misleading or deceptive or for a product that does not comply with an applicable consumer guarantee.

5. Images, floorplans and representations

Images and videos may show:

• optional equipment;
• accessories;
• styling items;
• personal belongings;
• scenery; or
• features not included as standard.

Floorplans and diagrams are intended to provide general guidance and may not be drawn precisely to scale.

Before purchasing, you should confirm the exact configuration, inclusions and specifications of the vehicle with the supplying dealer.

6. Prices and quotations

Any prices shown on the Website must be read together with the qualifications and inclusions displayed with the price.

Unless expressly stated otherwise:

• prices are indicative only;
• prices may differ between dealers or locations;
• optional equipment, accessories, delivery, registration, compulsory third-party insurance, stamp duty and other statutory or dealer charges may not be included;
• product availability and pricing may change; and
• a final price will be set out in a quotation or purchase contract issued by the supplying dealer.

Where a price is represented as a drive-away or total price, it should include the mandatory charges described in the relevant representation.

If an obvious pricing, specification or publication error appears on the Website, we may correct it promptly. We will not rely on this clause to avoid a binding agreement where doing so would be unlawful.

7. Authorised Avida dealers

Avida vehicles are generally sold through independently owned and operated authorised Avida dealers.

An authorised dealer is not Avida’s employee, agent or partner merely because it is authorised to sell or service Avida products. A dealer cannot bind Avida unless Avida has expressly authorised it to do so.

When you purchase a vehicle from a dealer:

• your sale contract is generally with that dealer;
• the dealer is responsible for its own quotations, sales conduct and contractual commitments;
• finance, trade-in, delivery and dealer-added products may be governed by separate agreements; and
• the dealer may have its own privacy policy and terms.

This does not limit any responsibility Avida may have as a manufacturer, warrantor or supplier under applicable law or under an express Avida warranty.

8. Enquiries, brochures, pricing requests and test drives

You may use the Website to request:

• product information;
• a brochure or buyer’s guide;
• pricing;
• dealer contact;
• a test drive or appointment;
• service or warranty assistance; or
• other support.

Submitting a request does not create a vehicle sale contract or require Avida or a dealer to supply a particular product.

We may send your enquiry and relevant contact details to an authorised Avida dealer so that the dealer can respond. Information is handled in accordance with our Privacy Policy.

Test drives, inspections and appointments are subject to dealer availability, licence requirements, safety procedures and any reasonable dealer conditions.

9. Promotions and special offers

Avida may offer promotions, competitions, discounts, warranties, servicing programs, roadside assistance or other benefits from time to time.

Each promotion may have separate terms covering matters such as:

• eligible products;
• purchase and registration dates;
• participating dealers;
• geographic restrictions;
• availability;
• servicing requirements;
• exclusions; and
• the duration of the offer.

The specific terms published with a promotion form part of that offer and will prevail over these general Website Terms to the extent of any inconsistency.

Promotional terms should remain available for the period reasonably necessary to administer the offer and deal with customer enquiries.

Expired promotion terms should be archived or displayed separately rather than included in these general Website Terms.

10. Warranties and servicing programs

Information on the Website about factory warranties, structural warranties, chassis warranties, roadside assistance, capped-price servicing or other support programs is a general summary only unless expressly stated otherwise.

The full conditions, exclusions, servicing requirements and claim procedures are contained in the applicable:

• Avida Owner’s Warranty Manual;
• warranty documentation;
• chassis manufacturer’s warranty;
• roadside-assistance terms;
• capped-price servicing terms; or
• promotional terms.

Express warranties and support programs are provided in addition to any rights and remedies that cannot be excluded under the Australian Consumer Law.

A failure to meet the conditions of a voluntary extended warranty or promotional benefit does not remove any consumer guarantee or remedy that applies under law.

11. Australian Consumer Law

Our goods and services may come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies:

• a consumer guarantee;
• a right or remedy;
• a warranty or condition; or
• any other liability,

where doing so would be unlawful.

Where the Australian Consumer Law or another law permits liability to be limited, any limitation in these Terms applies only to the maximum extent permitted by that law.

These Terms do not require you to waive rights that cannot lawfully be waived.

12. General information only

Website content is provided for general information and should not be treated as professional, technical, mechanical, financial, legal or safety advice.

You should obtain appropriate advice and refer to relevant vehicle manuals, manufacturer instructions and legal requirements before:

• purchasing or modifying a vehicle;
• towing;
• loading a vehicle;
• calculating payload or weight limits;
• operating electrical, gas, water or mechanical systems;
• carrying out maintenance or repairs; or
• relying on information for a safety-critical purpose.

You remain responsible for operating and maintaining your vehicle safely and lawfully.

13. Vehicle weights, capacities and loading

Any reference to weights, payloads, capacities or dimensions is general information only and may depend on the final vehicle configuration, installed options, accessories, fluids, passengers, luggage and modifications.

You should rely on:

• the compliance plate;
• manufacturer documentation;
• actual weighbridge measurements where appropriate; and
• qualified advice,

when determining whether a vehicle is loaded and operated within lawful limits.

14. Finance information

Any finance information displayed on the Website is general in nature and does not constitute financial advice, a loan approval or an offer of credit.

Finance may be provided by independent third parties and will be subject to:

• eligibility and credit assessment;
• the lender’s terms;
• fees and interest;
• responsible-lending requirements; and
• separate privacy practices.

You should consider whether a finance product is appropriate for your circumstances and obtain independent advice where necessary.

15. Acceptable use

You may use the Website only for lawful purposes.

You must not:

• use the Website fraudulently or unlawfully;
• interfere with the Website’s security or operation;
• introduce malware, malicious code or harmful material;
• attempt to obtain unauthorised access to a system, account, database or network;
• scrape, harvest or collect data from the Website using automated means without our written approval;
• send unsolicited commercial communications using information obtained from the Website;
• impersonate another person or misrepresent your identity;
• submit information that is false, misleading, defamatory, offensive or unlawful;
• infringe another person’s privacy, confidentiality or intellectual-property rights;
• use the Website in a way that could damage Avida’s systems or reputation; or
• reproduce or commercially exploit Website content except as permitted by these Terms or by law.

We may take reasonable steps to prevent or respond to prohibited conduct, including restricting access, removing content and referring suspected unlawful conduct to appropriate authorities.

16. Website availability and security

We aim to keep the Website available and secure, but we do not guarantee that it will operate continuously, without delay or without error.

We may suspend, change or withdraw part of the Website where reasonably necessary for:

• maintenance;
• security;
• technical upgrades;
• legal compliance;
• business changes; or
• events outside our reasonable control.

You are responsible for maintaining appropriate security, software and backups when accessing the Website.

To the extent permitted by law, Avida is not responsible for loss caused solely by:

• your equipment or internet connection;
• a third-party network or service;
• malware not introduced by Avida;
• your failure to follow reasonable security precautions; or
• events outside Avida’s reasonable control.

17. Intellectual property

Unless otherwise stated, the Website and its content are owned by or licensed to Avida and are protected by copyright, trade mark and other intellectual-property laws.

This includes:

• text;
• photographs;
• videos;
• illustrations;
• vehicle names;
• product designs;
• logos;
• graphics;
• brochures;
• floorplans;
• software; and
• Website layout.

You may view, download or print reasonable extracts for personal, non-commercial use.

You must not reproduce, modify, publish, distribute, sell, licence, frame, mirror, adapt or commercially exploit Website content without our prior written permission, except where permitted by law.

No right to use an Avida trade mark, business name or logo is granted without written approval.

18. Material you submit

If you submit an enquiry, review, photograph, testimonial, competition entry or other material to the Website, you confirm that:

• you have the right to submit it;
• it does not infringe another person’s rights;
• it is not unlawful, defamatory, misleading or offensive; and
• it does not contain another person’s personal information without appropriate authority.

You retain ownership of material you submit.

You give Avida a non-exclusive, royalty-free licence to store, reproduce and use that material only to:

• respond to or administer your submission;
• provide the requested service;
• operate the relevant Website feature; or
• use it for another purpose to which you have agreed.

Avida will obtain additional permission before using an identifiable customer testimonial, story, photograph or video in general marketing, unless the relevant submission terms clearly provide that permission.

19. Third-party websites and services

The Website may contain links to:

• authorised dealer websites;
• chassis or component manufacturers;
• finance providers;
• social-media services;
• maps;
• video platforms;
• online stores; and
• other third-party websites.

Links are provided for convenience and do not necessarily amount to endorsement.

Avida does not control third-party websites and is not responsible for their content, security, availability, privacy practices or terms.

Your use of a third-party service is subject to that provider’s terms and policies.

20. Privacy and electronic communications

Avida handles personal information in accordance with its Privacy Policy.

Where you choose to subscribe to marketing, Avida may send communications in accordance with your consent and applicable law.

Making an enquiry, requesting a brochure or requesting pricing does not by itself necessarily constitute consent to unrelated ongoing marketing. Any marketing consent will be sought through the relevant form or subscription process where required.

You may unsubscribe from marketing using the method provided in the communication or by contacting Avida.

We may continue to send necessary service, warranty, safety, transactional or enquiry-related communications after you unsubscribe from marketing.

21. Liability relating to the Website

To the extent permitted by law, Avida is not liable for loss arising solely from:

• reliance on Website information that you knew, or reasonably should have known, required confirmation;
• use of third-party content or websites;
• unauthorised access caused by your failure to protect your own systems or credentials;
• misuse of the Website contrary to these Terms; or
• interruption caused by circumstances outside Avida’s reasonable control.

Avida does not exclude liability for:

• fraud;
• wilful misconduct;
• personal injury or death caused by negligence where liability cannot lawfully be excluded;
• misleading or deceptive conduct;
• breach of an applicable consumer guarantee; or
• any other liability that cannot lawfully be excluded or limited.

No provision of these Terms limits Avida’s liability beyond what is fair, reasonable and permitted by law.

22. Responsibility for your conduct

You are responsible for loss reasonably suffered by Avida as a direct result of your unlawful use of the Website or your material breach of these Terms.

You will not be responsible to the extent that the loss was caused or contributed to by Avida, its personnel, a third party or an event outside your reasonable control.

Nothing in this clause requires you to indemnify Avida for its own negligence, unlawful conduct or breach of these Terms.

23. Restricting access

We may restrict or suspend access to the Website where we reasonably believe this is necessary to:

• protect Website security;
• prevent unlawful or fraudulent activity;
• respond to a material breach of these Terms;
• protect Avida, its dealers, customers or other users; or
• comply with a legal obligation.

Where reasonable and practicable, we will limit the restriction to what is necessary in the circumstances.

24. Complaints and disputes

Please contact Avida first if you have a concern about the Website or information published on it.

We will attempt to review and respond to the concern within a reasonable period.

Nothing in this clause prevents you from contacting:

• the Australian Competition and Consumer Commission;
• NSW Fair Trading or another state or territory consumer-affairs body;
• the Office of the Australian Information Commissioner;
• another regulator; or
• a court or tribunal.

25. Governing law

These Terms are governed by the laws applying in New South Wales, Australia.

You and Avida submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

If you are a consumer in another Australian state or territory, this clause does not prevent you from relying on any jurisdiction or consumer protection available to you under applicable law.

26. General provisions

If part of these Terms is invalid or unenforceable, it will be read down to the extent necessary or removed, while the remainder continues to apply.

A failure by Avida to enforce a right does not waive that right.

These Terms do not create an employment, partnership, agency, franchise or joint-venture relationship between you and Avida.

Headings are included for convenience and do not affect interpretation.

27. Contact Avida

Questions about these Terms may be directed to:

Avida Recreational Vehicles Pty Ltd
Postal address: PO Box 420, Emu Plains NSW 2750
Telephone: (02) 4735 8116
Email: [email protected]