About Avida
Avida Customer Experience
Your Avida Journey
At Avida, we are committed to providing a world-class experience at every stage of your journey. From the moment you begin considering an Avida, through the ordering process, leading up to the delivery, and beyond, we engage with our customers to ensure an exceptional and seamless experience.
At Avida, It's About The Experience.
Guiding You Through Every Stage of Your Avida Adventure
1. Prior to Sale
- Stay connected with us through our regular e-newsletter
- Explore our website
- Take a virtual tour of our models
- Join the Avida Facebook page
- Watch our YouTube videos
- Visit your nearest Avida dealer to see what we have to offer
2. During the Sale
- View information about your order, appliances and options
- Track the order progress along the production line – with actual photos of your order
- Download exciting road trips across Australia and New Zealand
- Download delicious recipes to try on your travels
- Access FAQs, tips and hints
- View how to videos and owners manuals
- Provide feedback directly to Avida
- Join our private Avida Facebook group to connect with other Avida owners
3. After The Sale
- We’ll provide you with a comprehensive handover to ensure you’re familiar with every aspect of your new vehicle
- We will send you a welcome gift to celebrate your purchase
- We follow up with a survey to hear about your purchase experience and how we can continue to improve
- Seven months after your purchase, we’ll reach out with another survey to gain feedback about your ownership and after-sales service
- Throughout your ownership, you’ll receive helpful service reminders and even birthday wishes from us
- Your Owners Hub account will keep track of all the serial numbers for your appliances and other vehicle specifics
- You’ll enjoy discounts on spare parts, events, and RV roadside assistance
- You can book your service appointments directly through the Owners login
- You will have access to an online service locator, owner’s manuals, and how-to-videos to assist you during your ownership
- Watch the video to get a sneak peek inside the Avida Experience Hub and see how we support you throughout your Avida adventure
