Avida RV is proud of each vehicle it builds.  Your Avida comes with a factory backed 3-year manufacturer’s warranty. Full details of the warranty can be found in the Avida Manufacturer’s Warranty section of your owners manual. To help Avida provide you with a better customer experience please ensure that your details are kept up to date via the Avida Owners Experience Hub   https://experience.avidarv.com.au/

Your Avida is a complex road going vehicle and as with any road going vehicle, it needs regular servicing to protect your warranty and ensure proper and efficient operation. Your Avida is a house on wheels and will flex and move along the road, therefore, to protect your warranty, maintaining the seals in accordance with the service schedule is critical.  Required inspections and services are shown in the Avida service manual.  Importantly, it is a condition of the Avida warranty that your vehicle receives an initial 6 month or 5,000km (whichever occurs first) inspection and service (no earlier than 5 months and no later than 8 months) from purchase. This inspection allows Avida to inspect your RV and to fix any issues that may have arisen since purchase. There is no charge for labour costs for this service and anything covered by warranty will be fixed free of charge.

Avida RV Manufacturer’s Warranty

Knott Investments Pty Ltd (ABN 37 101 183 290), trading as Avida Recreational Vehicles, is proud to offer this limited warranty on every Avida RV.

WHAT IS COVERED

This limited warranty applies to the Avida branded recreational vehicle body and/or fixtures that are fitted to a chassis by Avida.

It does not cover:

  • Non-Avida branded appliances that may be installed in your recreational vehicle, such as, and not limited to: the stove, microwave, Fridge, hot‑water system, air conditioner, toilet, shower, washing machine, radio, TV, 240V inverter, generator, solar panels, electric steps and jack.
  • The chassis – including the engine, chassis, and cab.

The motorised chassis and appliances are covered by separate manufacturers’ warranties provided by their manufacturers.  Your dealer will supply you with any relevant warranty information for these components, if you do not have this information, please contact your dealer immediately to ensure you have this information.

Avida bodies and fixtures require regular servicing and maintenance by authorised service agents.  To maintain and protect this limited warranty, you must have your Avida serviced in accordance with Avida’s service schedule.  Please see the ‘Your Responsibilities’ section below for further information.

WARRANTY PERIOD

GENERAL WARRANTY.  Avida warrants the Avida branded body and fixtures against defects in materials and workmanship for a period of THREE (3) YEARS from the date of delivery.

STRUCTURAL GUARANTEE.  For a period of FIVE (5) YEARS from the date of delivery to the original purchaser, Avida warrants all parts of the walls, floor, floor subframe and roof manufactured by Avida that, in Avida’s reasonable opinion, provide a structural support function for the RV, against a loss of structural integrity.  “Loss of structural integrity” means, a failure or delamination of sandwich panels, cracking or failure of subfloor welds and/or any steel structure such, that it no longer provides the structural support it was designed to provide. If the failure in Avida’s reasonable opinion is deemed to be caused by neglect from a customer i.e. The unreasonable use of the RV or not servicing the body of the RV in line with the Avida RV service plan, the guarantee will be void.

NOTE: It is a requirement that your Avida is maintained in accordance with the owner’s manual service schedule for the structural guarantee.

RENTAL/COMMERCIAL WARRANTY.  Where the Avida has been used for hire, rental or other commercial purpose, the General Warranty and the Structural Warranty do not apply.  Instead, Avida warrants the Avida branded body and fixtures against defects in materials and workmanship for a period of ONE (1) YEAR from the date of delivery to the original purchaser or until the vehicle has travelled twenty thousand (20,000) kilometres (whichever comes first).

WHAT IS NOT COVERED

This limited warranty does not apply to Avida’s that:

  • have not been originally purchased from an authorised Avida dealer;
  • have been modified or changed without approval from Avida; or
  • have had the serial number or the Avida name plates or emblems removed or made illegible.
  • If bought at an auction or deemed to be a write off

This limited warranty does not apply to damage caused by:

  • failure to use or maintain the Avida branded body and fixtures in accordance with Avida’s owner’s manual, technical specifications and service guidelines;
  • the fitting or use of an accessory or option by someone other than Avida;
  • collision, impact or accident;
  • repair, maintenance or service by someone other than Avida; or
  • normal wear and tear.

NOTE: All warranty work must be authorised by Avida before they are carried out.  Avida will not reimburse a customer for unauthorised repairs under this limited warranty.

YOUR RESPONSIBILITIES

You must use and maintain your Avida in accordance with the owner’s manual, technical specifications, service guidelines and any other information supplied to you by Avida.  You must present your Avida for an initial 6-month inspection when the Avida is no less than 5 months and no more than 8 months from date of delivery. Furthermore, ongoing services and maintenance are required to protect your warranty. If you do not adhere to the service guidelines, your warranty may be impacted.

If your Avida develops a defect, you must not attempt to repair it yourself or have it repaired by anyone other than an authorised Avida Dealer or Service agent without our prior consent.  Doing so may cause damage which is not covered by this limited warranty.  Only service agents authorised by Avida should perform service or repairs on your vehicle.

Avida or its authorised dealer or service agent may require further information before providing warranty service. This can include, but not be limited to, providing proof of purchase details, responding to questions designed to assist with diagnosing potential faults and following Avida’s procedures for obtaining warranty service.  You must respond to all requests promptly.  All warranty service must be authorised by Avida prior to being carried out.

WARRANTY REQUEST

If you submit a valid warranty service request under this limited warranty and Avida accepts that request, Avida or its authorised service agent will repair the fault.  Avida may replace any faulty components with a different component that is of at least equivalent standard and function.  When a component is replaced, any replacement item becomes your property and the replaced item becomes Avida’s property.  The balance of this limited warranty applies to any repaired or replaced component.

To obtain warranty service, contact an authorised Avida dealer during the warranty period.  You may contact your nearest dealer by telephoning (Aus.) 1300 428 432 (1300 4 AVIDA) or (NZ) 0800 946 643.  Alternatively, details of all Avida authorised dealers are located in the Avida Owners Experience Hub https://experience.avidarv.com.au.

You will be required to present your vehicle at the Avida authorised dealer or service agent for inspection and, if required, repair.  At times you may need to organise a suitable date in the future for repair. Once the repair is complete you will be required to pick up your vehicle. This Avida limited warranty only covers repairs to the Avida branded body and fixtures.  Any other costs incurred in obtaining the repairs, such as transporting the vehicle to and from the dealer/Avida service agent or accommodation costs incurred whilst your vehicle is being repaired, are not covered by this limited warranty and are your responsibility.

 GENERAL

This Avida limited warranty only applies to service within Australia and New Zealand to vehicles purchased within Australia and New Zealand. No Avida employee, authorised dealer or repairer has authority to vary the terms of this warranty.  The benefits given by this Avida limited warranty are additional to other rights and remedies that you may have under laws relating to our products.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided by:

Knott Investments Pty Ltd (ABN 37 101 183 290)

32 David Road, Emu Plains, NSW, 2750, Australia

info@avidarv.com.au

Avida Dealer Contacts

AU: 1300 4 AVIDA – (1300 4 28432)

NZ: 0800 946 643

Avida Head Office

PO Box 420

Emu Plains NSW 2750

Australia