Avida Owners Hub

EXPERIENCE HUB exclusive to Avida owners.

Avida Owners have access to a whole new world of online information exclusive to them once they are logged into the Avida Experience Hub. These include the Journey, Owners RV, book a service, owner’s manuals, how to videos, locate a service agent, experiences, hints and tips, FAQ’s, RV insurance and the Avida Facebook group as outlined below.

The Avida Journey page allows Avida customers with a new order to follow parts of the journey for their own Avida as it travels down the production line, including images of their actual unit. An email is automatically sent to the customer as their unit progresses to the next stage in production with a new image added to the journey page.

Avida owners will be able to view and update their details via the Owners RV page, along with details of their Avida, details of their appliances, factory options fitted, service history and much more will be displayed on this page.

Not only will Avida owners be able to update their own personal details online, but they will also be able to personalise their Owners RV page by uploading their own photo.

Avida owners can book a service online with an Avida dealer via the online form which is sent directly to the selected Avida dealer to arrange the booking.

The owner’s manuals page is where Avida owners can search for manuals and read information about the many appliances and products used in their Avida.

The handover of a new Avida can be quite daunting for some with so much information to take in whilst being so excited about picking up their new home away from home. Avida owners can now visit the how to videos page anytime to watch one of the many videos like operating the awning to using the toilette cassette.

There is a feedback page allowing Avida owners to provide suggestions and feedback, request new videos or manuals to be added, or just ask a question.

Avida has one of the largest authorised service and repair networks throughout Australia and New Zealand to assist Avida owners whilst travelling. Locating the closest service agent is easy via the online locate a service agent page.

There is a separate Experiences section within the Experience Hub. This is dedicated to making life in an Avida more memorable with experiences you can enjoy once you pick up your Avida and travel to amazing places around Australia and New Zealand.

The Experiences page has a wealth of information with suggested road trips, the Out and About magazine, e-news, a list of member parks with special offers, and plenty of recipes.

The suggested ‘road trips’ can be from three days to over a week and can be filtered by location, including enough useful information to help you decide which trip to take.

The latest ‘Out and About E-magazine’ can be downloaded directly from the Experience Hub to find out what is new at Avida, great ideas, discounts and offers, plus much more.

Read the Avida weekly ‘e-news’ to be one of the first to know of any product development at Avida and other developments in the Experience Hub.

Search the ‘members parks’ page to find discounts – why pay full price when you don’t need to, keep the spare change for the vanilla slice you eyed off at the local bakery!

There are ‘recipes’ to cater to all dietary requirements, so you can whip up a meal from the local farmer’s market/farm gate or why not try one of the various happy hour drinks, share and amaze your neighbours on the road.

The hints and tips page provides great ideas and is a handy page for Avida owners and there is also a frequently asked questions FAQs page for Avida owners to browse through or even ask their own question via the feedback page about everything from maintenance to RV parts and upgrades.

Avida has partnered with CIL Insurance for Avida owners RV Insurance needs, providing Avida owners with additional contents cover at no extra cost when logged into the Experience Hub.

When Avida owners want to connect with likeminded people, they can visit the Avida Facebook group, which is a private group for Avida owners only, providing a forum where they can communicate with other Avida owners.