At a function held at the Taronga Zoo conference centre with the spectacular backdrop of the Sydney Skyline at night glittering in the distance, Robert and Kim Wangman of Roberts Winnebago Melbourne were presented with the prestigious Winnebago Dealer of the Year Award for 2011.
In a highly successful year which saw the achievement of the best overall retail sales result by the Winnebago Dealer Network in the history of the company, Robert and Kim were called on to accept the Dealer of the Year Award for the second time having previously won this award in 2010.
All Winnebago Dealers compete strongly for this award as it bestows upon the winner the title of the best of the best in the presentation and overall conduct of their business.
In selecting the Dealer of the Year, Winnebago takes into account a diverse set of criteria, critically, the way the Dealership builds relationships with their customers and the views of those customers figure strongly in ascertaining the winner.
The enthusiasm of the Roberts Winnebago to develop initiatives and also to adopt those initiatives developed and promoted by Winnebago is beyond question and the resultant knowledge and professionalism gained shows through in the day to day dealings with their customers.
Overall presentation is a key factor and Roberts Winnebago have spent much time and effort over the past year and a half to create a benchmark in Motorhome Dealerships, offering a huge undercover showroom displaying new and used motorhomes in lifestyle positions for customers to better envisage the lifestyle they are considering.
Roberts Winnebago provide clear and concise pricing information and customers, whilst considering their options can utilise one of two customer lounges and relax with a fresh beverage whilst talking over the various possibilities available.
Aftersales is extremely important. Looking after the customer after the sale is a positive experience much appreciated by those customers and Roberts Winnebago has by far the best RV Service Centre in Australia comprising around 20000 square feet of undercover space equipped with the latest in service technology.
To recognise the importance of aftersales and the fantastic effort of the Roberts Winnebago Service Manager, Colin Mallett in managing an efficient and professional aftersales operation, Roberts Winnebago was awarded WINNEBAGO SERVICE DEALER OF THE YEAR and Colin Mallett received an award as the WINNEBAGO DEALER EMPLOYEE OF THE YEAR.
The major award recipients were:
- Winnebago Dealer of the Year – ROBERTS WINNEBAGO Melbourne VIC
- Winnebago Vehicle Sales Dealer of the Year – ROBERTS WINNEBAGO Melbourne VIC
- Winnebago Dealer Employee of the Year – COLIN MALLETT Roberts Winnebago
- Winnebago Customer Service Dealer of the Year – AUSTRALIAN MOTORHOMES Newcastle NSW
- Winnebago Parts & Accessories Dealer of the Year – COUNTRY WINNEBAGO Bomaderry NSW
- Winnebago RV Club Supporter of the Year – FREEDOM WINNEBAGO Christchurch NZ
- Winnebago Salesperson of the Year – MARGIE LAWLER Geelong Winnebago
Congratulations to Robert and Kim Wangman, Bryan Delaney and Colin Mallett from Roberts Winnebago Melbourne for the extraordinary performance over the past year and accolades also to all the other award winners on their individual achievements.